Selected work
Two disciplines, one goal: make it make sense.
Explore by project type:
Content design
Technical writing
At a glance
Most recently Content Designer & Technical Writer, TikTok
Previously Technical Writer at TikTok, Content Engineer at MicroStrategy
Education B.S. Business Information Technology, Virginia Tech
Focus areas UX writing, content strategy, content systems, conversation design, developer & help center docs
Content design
TikTok · Trust & SafetyAccount verification flow
End-to-end UX copy for the “verified account” application, earning enough trust, screen by screen, to ask for identity verification.
TikTok · Customer Support
Restructuring the mobile support experience
The full journey from "something's wrong" to "it's handled": entry point, chatbot, tickets, and the CSAT survey that closes the loop.
TikTok · Creator Rewards ProgramCreator Growth Challenge
Copy for a creator-facing rewards initiative: making program rules, eligibility, and earnings feel exciting instead of contractual.
TikTok · Brand & IP
Sports and IP partnership dashboard
Content for licensed partnerships like F1 and the Masters, balancing partner brand requirements with TikTok's voice.
Technical writing
Live documentation I've written and maintained, organized by type.
TikTok (Effect House, TikTok for Developers, TikTok Support)
API & developer guides
Precision under pressure
Prerequisites first, complete payloads, errors surfaced before the reader hits them.
FAQ & support content
Answers at the moment of frustration
Written question-first, in the words a frustrated person would actually type.
Getting started & how-tos
The first five minutes
Sequencing what a beginner needs now versus what would scare them off.
Guidelines & best practices
Rules people actually follow
Constraints framed as craft advice: why the rule exists, not just what it forbids.
Emerging tech & AI blogs
Documenting the not-yet-stable
Clear, grounded guides for AI tools, written for people trying them for the first time.